Weichai service innovation measures and strive for win-win
Weichai Group has taken various measures in its service model, developed innovative forms, and strived to achieve a win-win situation . Improve the after-sales service network system, innovative business models, channel business value sharing and other aspects of innovation and development. One is to improve the after-sales service network system. As of the end of 2010, Weichai had built a huge service network consisting of 36 overseas centers and nearly 4,000 special maintenance service stations. The service radius was extended to 50 kilometers, and domestic service response time was shortened to 3 hours. Products, there is Weichai service" all-weather, all-region network construction. The second is the innovative business model. In accordance with the service-oriented manufacturing concept, based on the "5P" (exclusive service, exclusive accessories, special oil, exclusive equipment, and professional remanufacturing) service platform, we will carry out the "100-day, 1,000-person, and 10,000-unit service operations" nationwide. , to provide 3 million units of Weichai engines with a full life cycle of spare parts, oil products, logistics and remanufacturing services. In 2010, Weichai generated more than 2 billion yuan in market revenue, an increase of 48% year-on-year. It is expected that after 2011, market revenue will exceed 5 billion yuan, and by 2015 it will exceed 10 billion yuan. The third is to let channel providers share value. Adhering to the concept of “Never monopolizing channel resources and controlling channel profits†and targeting the rapid development of the aftermarket of the engine, Weichai promised to reserve not less than 10% of the space, so that partners can share the benefits of the full value chain and achieve a total of manufacturers. win.
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